Dispute Policy
How we handle transaction issues fairly and transparently.
When Disputes Apply
A dispute may be opened when:
Item Not Received
Payment made but no delivery within stated timeframe.
Wrong Item Delivered
Item received does not match the listing description.
Incorrect Credentials
Login details provided do not work or are invalid.
Seller Unresponsive
Seller does not respond after reasonable waiting period.
Evidence Requirements
To ensure a fair review, we may ask for the following evidence:
Screenshots or screen recordings of the issue — non-working credentials, wrong item, or listing mismatch.
Order chat logs showing your communication attempts with the seller.
Timeline of events — when you purchased, when delivery was expected, and when issues arose.
Listing documentation — what was promised vs. what was actually delivered.
Review Process
Dispute Filed
You submit the dispute with details and initial evidence. Both parties are notified.
Evidence Review
Our team reviews all evidence from both buyer and seller. Additional documentation may be requested.
Resolution
A decision is made based on evidence and platform policies. Both parties are notified of the outcome.
Resolution Timeline
Possible Outcomes
Resolved in buyer's favor
Payment returned to buyer. Seller does not receive funds.
Partial resolution
A portion of the payment is returned. Determined case by case.
Resolved in seller's favor
Item was delivered as described. Payment released to seller.
Dispute rejected
Invalid or abusive dispute. Account may be flagged.
Abuse Prevention
The dispute system exists to protect genuine transaction issues. To maintain fairness for all users:
Repeated invalid disputes may result in account restrictions.
Filing a dispute without attempting to contact the seller first may delay review.
False evidence — submitting fabricated or misleading evidence is a serious violation and may result in account action.
Frequently Asked Questions
Yes. You should always try to resolve the issue with the seller first through the order chat. Most issues are resolved this way without needing a formal dispute.
Yes. Both the buyer and seller can submit evidence during the review. Our team considers all documentation before reaching a decision.
If important evidence becomes available after a review, additional review may be requested.
Trade with transparency
Every transaction on GGGamingStore includes access to our structured dispute process.