Buyer Protection
What happens when things do not go as expected — and how we help.
What Happens If Delivery Fails?
If a seller does not deliver what you purchased, your payment remains protected. Here is the process:
Contact the seller first
Use the order chat to message the seller. Most issues are resolved quickly through direct communication.
Wait for the delivery window
If the seller has a stated delivery timeframe, allow that period to pass before escalating.
Open a dispute
If the seller is unresponsive or fails to deliver, you can open a dispute. Our team will review the case and evidence.
Wrong Credentials or Incorrect Listing
If you receive login details that do not work, or the item received is different from the listing description:
Do not confirm delivery until the issue is resolved.
Message the seller immediately with details of what is wrong.
Take screenshots of the issue — non-working credentials, incorrect item, mismatched details.
Open a dispute if unresolved with clear evidence. Our team will review and facilitate a resolution.
Seller Unresponsive
If a seller stops responding after receiving payment:
- Allow a reasonable response window. Sellers may be in different time zones.
- If no response within 24 hours, you may escalate by opening a dispute.
- Our team reviews the case and contacts the seller during dispute review.
- If the seller remains unresponsive, the dispute will be reviewed based on available evidence.
What Evidence Helps Us Review Cases
Screenshots
Clear screenshots of error messages, wrong credentials, incorrect items, or mismatched listing details.
Chat logs
Full chat history from the order conversation. This is automatically available in the dispute system.
Timestamps
When delivery was attempted, when issues were first noticed, and when the seller was contacted.
Listing snapshot
The listing page as it appeared at the time of purchase. The platform records this automatically.
Account Safety & Recovery Risks
Some games use recovery systems, cooldown periods, or linked account limitations. Understanding these helps protect your purchase:
Follow transfer instructions carefully. Sellers provide guidance specific to each game and account type.
Secure linked accounts when applicable. Update recovery emails, phone numbers, and security settings after successful transfer.
Document credential changes. Keep records of all account modifications made after purchase for your own reference.
Avoid risky immediate modifications. Wait before making significant account changes — some platforms flag rapid modifications.
Frequently Asked Questions
If a dispute is resolved in your favor, your payment can be returned. Each case is reviewed individually based on the evidence provided.
Most disputes are reviewed within 24-48 hours. Complex cases involving extensive evidence review may take longer.
Yes. Sellers who repeatedly fail to deliver or violate platform rules face penalties including listing removal, account restriction, or permanent suspension.
Shop with confidence
Every transaction on GGGamingStore is protected by our structured review process.